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More from the Israeli-American workshop.
Jun. 10th, 2006 06:46 amAmericans have to follow rules. They cannot bend them, go around them, or tamper with them in any way. Here's an example that illustrates it.
Most stores in the US offer the "money back guarantee". If you're not satisfied with your product during the first 30 days after purchase, you can bring it back in its original form and packaging, present the receipt, and have your money refunded. Many stores also offer the "price guarantee" policy, which will match a larger discount by refunding the difference. For example, if the store has a sale where certain products go at 50% off, and the next day the same products are 75% off, you're entitled to a refund of 25% of the original price.
Now this lady bought a whole bunch of clothes in a store (at a certain discount), packed them in her suitcase and was ready to fly back home, when she saw that the discount rates have increased overnight. She quickly went back to the store, presented the receipts and asked for the "price guarantee" adjustment. The salesperson said "I'm sorry, but we don't have a price guarantee policy in our store". "Fine", said the lady, "but you do have a money-back guarantee, don't you"? "Yes", said the salesperson, "we sure do". "Then please take these clothes and give me my money back. Don't put them away yet". The lady got her money back. "Now, you do have this larger discount in effect today, right"? The salesperson was happy to agree. "I'd like to buy back these clothes at the new discount". No problem. "Now why didn't you match the price in the first place?!" inquired the lady. "It's not part of our policy", insisted the salesperson.
Most stores in the US offer the "money back guarantee". If you're not satisfied with your product during the first 30 days after purchase, you can bring it back in its original form and packaging, present the receipt, and have your money refunded. Many stores also offer the "price guarantee" policy, which will match a larger discount by refunding the difference. For example, if the store has a sale where certain products go at 50% off, and the next day the same products are 75% off, you're entitled to a refund of 25% of the original price.
Now this lady bought a whole bunch of clothes in a store (at a certain discount), packed them in her suitcase and was ready to fly back home, when she saw that the discount rates have increased overnight. She quickly went back to the store, presented the receipts and asked for the "price guarantee" adjustment. The salesperson said "I'm sorry, but we don't have a price guarantee policy in our store". "Fine", said the lady, "but you do have a money-back guarantee, don't you"? "Yes", said the salesperson, "we sure do". "Then please take these clothes and give me my money back. Don't put them away yet". The lady got her money back. "Now, you do have this larger discount in effect today, right"? The salesperson was happy to agree. "I'd like to buy back these clothes at the new discount". No problem. "Now why didn't you match the price in the first place?!" inquired the lady. "It's not part of our policy", insisted the salesperson.
